March 2024

Outbound Telesales Representative

Position Overview

As an Outbound Telesales Representative, you will be at the forefront of our sales efforts, reaching out to potential customers and driving revenue through effective sales techniques. This role requires a proactive and self-motivated individual who is comfortable making outbound calls to generate leads, nurture prospects, and close sales. Join us if you are ready to take on a challenging and rewarding role in a dynamic industry.

Key Responsibilities

  • Conduct outbound calls to prospective customers to introduce and promote our products/services.
  • Build and manage a pipeline of leads, nurturing relationships through effective communication.
  • Identify customer needs and provide tailored solutions to meet their requirements.
  • Meet and exceed weekly and monthly sales targets through proactive selling.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Collaborate with the sales team to share insights, strategies, and best practices.
  • Stay informed about industry trends, product knowledge, and competitor offerings.
  • Participate in ongoing training programs to enhance sales skills.

Qualifications

  • Proven experience in outbound telesales or a similar role for a minimum of three (3) years
  • Excellent communication and interpersonal skills.
  • Results-oriented mindset with a track record of meeting and exceeding sales targets.
  • Ability to work independently while contributing to a collaborative team environment.
  • Familiarity with CRM software and basic computer skills.
  • Resilience, positivity, and a strong willingness to adapt and learn.

Key Performance Indicators (KPIs)

  • Call Volume: Make a number of outbound calls daily to potential customers.
  • Conversion Rate: Achieve a conversion rate of % from calls to successful sales.
  • Sales Targets and Cash-Ins: Meet and exceed monthly sales targets of units or revenue.

Benefits

  • Competitive base salary with an attractive commission structure.
  • Comprehensive training program and ongoing professional development opportunities.

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