Company Overview
Our work-life blending culture, unwavering teamwork, and commitment to results are what make us unique. At EmpowerU, you’re not just an employee; you’re an integral part of a community that thrives on the 4Cs: Care, Communication, Camaraderie, and Commitment. Join us, and be a part of a company that not only cares for its clients but also its team members, fostering a nurturing environment that encourages growth and satisfaction.
Location: Work-from-home (Preferably near Metro Manila for occasional on-site requirements)
Employment Type: Full-Time
Salary: Php25,000 per month
Your New Role Awaits
As an IT Technical Support, you’ll be at the forefront of our commitment to customer satisfaction. Your primary goal is to swiftly resolve incoming support requests, tracking issues, troubleshooting, and escalating when needed. Your multitasking ability, problem-solving skills, and effective communication will be essential in ensuring customer trust and loyalty.
Key Responsibilities
- Diagnose, replicate and document customer issues to resolve and/or escalate resolution to our Product Support Team
- Develop and maintain technical and product expertise and utilize that expertise to effectively help our clients.
- Provide clients with meaningful and timely support on our infra and cloud application software products.
- Assist with quality assurance and regression testing of our software products and version upgrades.
Who Are We Looking For?
- A bachelor’s degree holder Computer Science/Information Technology or equivalent. Fresh Graduate are welcome to apply
- At least 1-2 Year(s) of working experience specialized in Technical & Helpdesk Support.
- Excellent communication skills, both written and verbal
Why Join EmpowerU?
- Competitive Salary with Health Insurance and the opportunity to become a permanent part of our family.
- Work From Home flexibility, allowing you to balance personal and professional life seamlessly.
- Be part of a culture that values the 4Cs, offering a supportive and growth-oriented environment.
- Enjoy additional benefits like the 13th-month salary and overtime pay.
Benefits
- Competitive Salary and Overtime Pay
- Health Insurance
- Additional Leave and Company Christmas Gift
- Pathway to Permanent Employment and Promotion
Work Schedule
- 8-hour shifts covering Day, Evening, and Rotational shifts.
- Availability for Holidays, Weekends, and Monday to Friday shifts.
EmpowerU, Inc. offers a dynamic and fulfilling work environment where you can align your career aspirations with your personal values. We invite you to apply and contribute to our journey of delivering unparalleled service excellence.