March 2024

Customer Services Representative

Responsibilities

  • Handles outbound calls. 
  • Respond to customer calls using product knowledge. 
  • Resolve customer questions and issues. 
  • Works to build customer confidence in the brand. 
  • When applicable, promote opportunities for additional products and services,
  • Meet show up rate of 75% month to date for all booked schedule (note: Management will advise change in Kpi’s in advance 
  • Ensure customer follow-up (callback) and data bases are updated 
  • Attend any required training that is required for compliance and further education 
  • Adhoc task as required by General manager and CEO 
  • Provide general administrative support 
  • Provide general customer support 

Requirements

  • Must have great knowledge of the English language – written and spoken.
  • Must have an Appointment Setter and General customer and Administrative experience
  • Has a proven track record in a customer service role
  • Demonstrates drive, commitment and a desire to learn and progress
  • Must be able to maintain composure with irate customers.
  • Time management and organization skills
  • Good with using multiple software and a quick learner in this area
  • Works well with other staff but also has the ability to work independently on their tasks to ensure the tasks are complete within business timeframes

Share Job Post

Related Job Post